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Service
At Cosmographics, we can offer the complete end-to-end service for map design and map production. We are committed to delivering the very highest service levels possible, in every facet. Over the years, our team have developed effective project management, quality control and customer satisfaction procedures, ensuring that the Clients' needs are met at every stage of the map design process.
As a matter of course, once a Client expresses an interest
in working with Cosmographics, we ensure that they discuss their
project with an experienced, professional cartographer. Before
any development is started, we take great care to get to know
our Clients and their business, so that we can fully understand
their requirements and ultimately the goals they are looking
to achieve. We undertake all necessary research and on-site
surveying, ensuring that all data is completely accurate, up-to-date
and meets with the goals set down.
Once we have developed a complete understanding for the project
at hand, we ensure the Client has direct contacts within the
map production department and a dedicated account handler who
is contactable at all times. In addition, we ensure that a senior
partner oversees every project undertaken, thereby ensuring
total quality is maintained throughout.
Our design team take the utmost care in preparing every project,
with all maps undergoing stringent checks and using the most
up-to-date technologies and techniques to ensure the quality
of the final product. Equally, where any personalisation is
required, be it naturalisation to foreign languages or representation
of a corporate image, the team apply themselves to ensure all
elements are up to standard.
In terms of production, the reprographics team are in constant
contact with our map design team. They ensure that the final
delivered product is up to standard, and quality checked. The
final product can be delivered in any specified format, including
print, by e-mail, on CD, final film and press optimised pdf
to go ‘straight to plate’, with all the above available
up to large format.
Equally, such is the reputation of Cosmographics for effective
project management and delivery, with large-scale Client projects
we are often appointed to take care of the entire process. This
involves our team not only working internally, but managing
disparate teams of freelance cartographers, other map design
teams, editorial and copywriting, along with print houses and
any other relevant contacts. This level of trust on the part
of our Clients truly demonstrates the commitment we offer and
the exceptional service we deliver throughout.
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