FAQ’s

WHAT IS THE BEST WAY TO ORDER A CUSTOMISED MAP?

In oder that we can accurately give a price we need as much detail as possible, no matter how small a project. Please phone us, use our contact form to give us details or email alangrimwade@cosmographics.co.uk direct if you wish to include images and attachments. We respond to all enquiries so please keep a look out for our response, they can go into spam. Please leave a telephone number too, just in case. If you haven't heard anything from us within 24hours of sending your request, please let us know, we value your custom.

HOW DO YOU ACCEPT PAYMENT?

We do not take payment over the phone. The preferred method of payment is via PayPal facility set up in the shop or via BACS, our bank details will show in your confirmation of order if you wish to pay this way. If you click to pay by Paypal you do not have to have a PayPal account. PayPal is simply our gateway for ensuring all transactions are as secure as possible and it accepts all major credit cards as well as having the PayPal facility. If you would prefer us to invoice you for payment by cheque or BACS please contact us

If you purchase a map that is not available to purchase in the online shop or order a customised map we will invoice you separately. You can pay by card (via paypal), BACS, cheque or via paypal if you have an account.

If you require our company details to raise a purchase order please contact us, we will be pleased to supply the information.

Please note we will not post any maps until payment has been made.

WHERE DO YOU DELIVER TO?

We deliver worldwide. Please contact us for deliveries in the UK or if you require more than five maps and we can give you the best delivery price. We always respond to enquiries, so please check your spam if you haven't received an answer within one working day.

HOW ARE MAPS DELIVERED?

All our printed maps are placed in cardboard tubes and posted first class or standard International delivery overseas. If you would prefer a quicker delivery please contact us. We can place a few maps in one tube so the price to deliver your maps is calculated using the number of items to enable the most cost effective delivery.

WHAT MATERIALS DO YOU PRINT ON?

In-house we print on a very high quality heavy (thick) paper, either 180 gsm matt paper, 260 gsm satin photo paper, white canvas or self adhesive textile. Our colouring maps are supplied on 180 gsm matt paper. However, we are not restricted to these finishes, we can organise print on foamboard, dibond, perspex, wallpaper and other materials. Please contact us with your requirements.

ARE THE CANVAS PRINTS FRAMED?

At the moment we print on canvas and supply the printed map rolled so that you can organise framing locally if you wish. We can arrange to have the canvas prints stretched to a framed so please contact us for prices.

WHAT IF I CANNOT FIND THE MAP I AM LOOKING FOR?

If you cannot find the map you require or one that fits your requirement, please contact us. We have numerous contacts in the industry and we will do our best to find a map that is fit for purpose. We always respond to enquiries, so please check your spam if you haven't received an answer within one working day

HOW BIG CAN YOU PRINT?

In-house we can print up to just over 1m in width, but as long as you wish. However with our print contacts we are not restricted to this size. Please contact us with the dimensions you require and we will provide prices.

HOW MANY PRINTS I HAVE?

There is no limit as to how many we can print of any one map. For small numbers of the same map, maybe 1 - 20 maps, (depending on size) the print on demand will give you the best price. If you are looking to purchase numerous copies of a map please contact us for the best price. For large numbers litho printing is recommended and we will organise print and delivery for you. Please contact us if in doubt or you require larger numbers and we will provide our best prices.

DO YOU HAVE MAPS AT DIFFERENT SCALES AND SIZES?

The beauty of supplying maps in this way is that we can size products (within reason) to best suit your requirement. So if the size(s) specified is too big or small please let us know and we can look to scale up or down for you.

ARE YOUR MAPS UP-TO-DATE?

We do not hold any printed stock so each map is printed to order, that way we can make sure your map is as up-to-date as is possible at the time of printing. Please note that the images on the website may not always be of our most recent maps.