FAQ’s

What is the best way to order a bespoke map?

In oder that we can accurately give a price, no matter how small a project, we need as much detail as possible. Please phone us, use our contact form to give us details or email alangrimwade@cosmographics.co.uk direct if you wish to include images and attachments. We respond to all enquiries so please keep a look out for our response, they can go into spam. Please leave a telephone number too, just in case. If you haven't heard anything from us within 24hours of sending your request, please let us know, we value your custom.

HOW DO YOU ACCEPT PAYMENT?

The preferred method of payment is via paypal facility set up in the shop. You do not have to have aPayPal account. PayPal is simply our gateway for ensuring all transactions are as secure as possible. Cosmographics uses PayPal as it accepts all major credit card as well as PayPal accounts. This is the most diverse way of allowing you to pay using the method you want to and you do not need to have or set up a Paypal account this facility allows you to make payment with your debit or credit card. If you would prefer us to invoice you for payment by cheque or BACS please contact us
If you purchase a map that is not available in the shop area or require a map to be sent outside of the UK we will invoice you separately. You can pay by card (via paypal), BACS, cheque or via paypal if you have an account.
If you require our company details to raise a purchase order please contact us, we will be pleased to supply the information.
Please note we will not post any maps until payment has been made.

Where do you deliver to?

We deliver worldwide. Delivery prices on the website are to UK mainland only (there is a currency converter on the website so you can see the price in your currency). Please contact us for deliveries outside the UK or if you require more than one map and we can give you the best delivery price. Invoices are then sent via paypal or for a BACS payment. We always respond to enquiries, so please check your spam if you haven't received an answer within one working day.

HOW ARE MAPS DELIVERED?

All maps are placed in individual cardboard tubes. If you are purchasing more than one product and happy to have all the maps delivered in one tube please contact us for a cheaper delivery.

WHAT MATERIALS Do YOU PRINT ON?

In-house we print on a very high quality heavy (thick) paper, either 180 gsm matt paper, 260 gsm satin photo paper, white canvas or self adhesive textile. Our colouring maps are supplied on a 140 gsm matt paper. However, we are not restricted to these finishes, for example we can organise print on foamboard, dibond, perspex, wallpaper and other materials. Please contact us with your requirements.

ARE THE CANVAS PRINTS FRAMED?

At the moment we print on canvas and supply the printed map rolled so that you can organise framing locally and save on despatch costs. We are looking at introducing framed prints so watch this space. Please contact us if you wish to have your canvas print framed.

I cannot find the map I am looking for?

If you cannot find the map you require or one that fits your requirement, please contact us. We have numerous contacts in the industry and we will do our best to find a map that is fit for purpose. We always respond to enquiries, so please check your spam if you haven't received an answer within one working day.

I cannot find the satellite image I am looking for?

If you cannot find the satellite image you require or one that fits your requirement, please contact us. We have only placed a few images up on the website that we think will be popular, but with over 7000 tiles of imagery available can extract your specific area from the seamless dataset and supply for print. We always respond to enquiries, so please check your spam if you haven't received an answer within one working day.

How big can you print?

In-house we can print up to just over 1m in width, but as long as you wish. However with our print contacts we are not restricted to this size. Please contact us with the dimensions you require and we will provide prices.

How many prints can we have?

There is no limit as to how many we can print of any one map. For small numbers of the same map, maybe 1 - 20 maps, (depending on size) the print on demand will give you the best price. If you are looking to purchase numerous copies of a map please contact us for the best price. For large numbers litho printing is recommended and we will organise print and delivery for you. Please contact us if in doubt or you require larger numbers and we will provide our best prices.

Do you have maps at different scales and sizes?

The beauty of supplying maps in this way is that we can size products (within reason) to best suit your requirement. So if the size(s) specified is too big or small please let us know and we can look to scale up or down for you.
 

Are your maps up-to-date?

We do not hold any stock as each map is printed on order, that way we can make sure your map is up-to-date.